James Ezhaya

About James Ezhaya

Seasoned international executive with a proven track record of management performance…

Experience

1. Global Vice President, Customer Satisfaction and Quality, Power Products

   Schneider Electric

   Jun 2022 — Present

   Create a culture and define the strategy that puts the customer at the center through cross-functional, multi-channel, proactive, consistent and predictive engagement • Represent and escalate the Voice of Customer (VOC) and drive the Customer centricity within the business • Ensure End-To-End Customer Satisfaction & Quality from Offer Creation to End-of-Life of the offers, products and services • Run CS & Q related processes (Issue to Prevention, Customer Care, Customer Satisfaction & Loyalty Development) • Take decisions and actions having an impact on Customer satisfaction (Safety Alert, Business Risk, etc.) • Implement the Schneider Quality policy, define CS & Q roles, targets and objectives within the business • Drive the relevant Quality programs and methods (8D, Lean 6 sigma, etc.) to ensure continuous improvement • Consolidate all Non-Quality Costs and drive improvement actions • Manage the Quality Management System of the entity • Ensure the right level of competency for the CS & Q teams and career paths

Skills

• Lean Practitioner
• Operations Management
• Change Management
• Pmp Certification
• Management
• Supply Chain Management
• Business Process Improvement
• Talent Management
• Product Management
• Negotiation
• Quality Assurance
• Coaching
• Business Process
• Strategy
• Integration
• Stanford University Certified Project Manager
• Six Sigma
• Prince2
• Energy
• Procurement
• Engineering
• Team Building
• Process Engineering
• Fmea
• Team Leadership
• Product Development
• Project Management
• Six Sigma Black Belt
• Product Development Process Expert
• Root Cause Analysis
• Leadership
• Kaizen
• Sap
• Training
• Team Management
• Pmp
• Quality System
• Lean Manufacturing
• Continuous Improvement
• Prince2 Practitioner