James Seely
Hardware Technical Service Manager | Making hardware work
- Role
- Hardware Technical Service Manager at RF-SMART
- Location
- Cedar Rapids, IA, US
- LinkedIn followers
- 500 followers
About James Seely
I build and coach high-performing, highly technical teams that help customers unlock the…
Experience
Hardware Technical Service Manager
Feb 2020 — Present
I lead multiple teams across Technical Support, Hardware Pre-Sales, and Hardware Professional Services. I built the Professional Services function from the ground up—including the processes, team structure, and strategic approach—and have been deeply involved in coaching and mentoring team members to grow their technical expertise through continuous learning paths.I serve as an escalation point for critical customer issues and high-impact challenges, working closely with internal stakeholders and external partners to drive fast, effective resolutions. I collaborate cross-functionally with Sales, Product, and Services teams to align our technical capabilities with business goals, using the strengths of the teams I lead to support and accelerate sales efforts.My focus is on building strong, agile teams that not only solve today’s problems but also help customers succeed long term.
Education
Coe College
BA
2001 — 2006
Kirkwood Community College
AAS
1990 — 1992
Skills
- C
- Xamarin
- System Architecture
- Operating Systems
- Mobile Devices
- Clearcase
- Jira
- Windows Ce
- Software Licensing
- Xml
- Flexnet Licensing
- C#
- .net
- Software Development
- Testing
- Product Development
- Objective-C
- Embedded Systems
- Windows Mobile
- Software Engineering
- Android
- Sql
- Git
- Agile Methodologies
- C++
- Visual C++
- Javascript
- Ios Development
- Troubleshooting
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