James Eason
Writer
- Role
- Mac Genius at Apple
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About James Eason
A multi-talented professional with a wealth of experience in diverse fields. WRITER/PRODUCER: Highly skilled and seasoned in crafting exceptional content within stringent timelines. Demonstrates a proven track record of excellence in the production of high-quality, deadline-driven deliverables. CORPORATE & EMPLOYEE TRAINING: proven leadership and creativity needed to drive the success of a multi-faceted business operation. Consistently achieves and surpasses core business objectives and service standards. Renowned for unparalleled expertise in team development. MUSICIAN: skilled professional who excels in a variety of genres and professional settings. ACTOR: Skilled and experienced in film & TV comedies and dramas. TECHNICAL & CUSTOMER SUPPORT: Boasts an impressive 15-year history of outstanding performance in fast-paced, demanding environments. Exhibits exceptional flexibility, adaptability, and proficiency in delivering top-tier technical support, ensuring seamless operations and customer satisfaction. SPECIALTIES: Training & Development, Project Coordination, New Hire Orientation, On-boarding, New Hire Training, New Hire Orientations, Small Groups, Talent Selection, Large Group Facilitation, Public Speaking, Technical Support, Hardware & Software Troubleshooting and Repair
Experience
Mac Genius
May 2013 — Present · Los Angeles, CA, US
Provided award-winning customer service and support through the Genius Bar- Repaired Apple hardware and software. Emphasized repairing customer relationship with product and company- Consistently maintained or exceeded Apple goals for efficiency and excellence by focusing on both the customer and the best solution for their issue- Provided information and guidance to customers to determine their best service option.
Education
New England Conservatory of Music
MA, Jazz Studies
T. Schrieber Studios
Vocal Production
2005 — 2005
New England Conservatory of Music
Master of Arts - MA, Music Performance, General
Berklee College of Music
BA, Jazz Composition
One On One - Bob Krakower
Scene Study
2005 — 2019
Berklee College of Music
Bachelor of Arts - BA, Jazz Composition & Arranging
Atlantic Theatre
Practical Asthetics, Scene Study, Physical Comedy
2001 — 2003
San Jose State University
Music
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