James Ducharme
Senior Systems Engineer at Peraton
- Role
- Senior Systems Engineer at Peraton
- Location
- New London County, CT, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
Experience
Senior Systems Engineer
Sep 2019 — Present · Work from home, US
Working in the BMC Remedy ARS + ITSM & ADDM spaces.Working on phasing out BMC Remedy implementation and transitioning to ServiceNow.
Education
Thames Valley State Technical College
Computer Sciences
1991 — 1992
BMC
ITSM - Service Desk/Change & Release Mgt Certified
2013 — 2013
Exin
Certification, ITIL v3 Foundation
2010 — 2010
Skills
- Service Request Management
- Help Desk Support
- Professional Services
- IT Management
- Technical Support
- Configuration Management
- Service Management
- IT Asset Management
- Service Desk
- Requirements Analysis
- Itil
- IT Operations
- Sdlc
- Analytics
- Solution Architecture
- Crystal Reports
- Cmdb
- Incident Management
- System Administration
- IT Service Management
- Service Catalog
- Dashboards
- Enterprise Software
- Bmc Remedy
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