James Doucette
IT Operations Leader | Infrastructure & End-User Technology | Former Banking IT Manager | Enterprise Device Lifecycle Programs
- Role
- Information Systems Supervisor Ii at UC Davis Health
- Location
- El Dorado Hills, CA, US
- LinkedIn followers
- 500 followers
About James Doucette
IT operations leader with 18+ years of experience managing enterprise technology environments, infrastructure operations, and end-user computing services across regulated industries including financial services and healthcare.Currently leading large-scale endpoint lifecycle and infrastructure programs supporting over devices within a complex, distributed environment. Known for building disciplined operating models that improve service reliability, strengthen vendor accountability, and enable organizations to scale technology operations without disruption.Experienced in governing vendor ecosystems, including managed service providers, to ensure consistent service delivery and alignment with business priorities. Proven ability to stabilize and optimize operational performance while maintaining a strong focus on security, compliance, and audit readiness.Recognized as a trusted partner to executive leadership, translating technology strategy into reliable operational execution. Focused on enabling business growth by ensuring IT operates as a predictable, scalable, and resilient foundation.
Experience
Information Systems Supervisor Ii
Nov 2022 — Present · Sacramento, CA, US
Lead enterprise IT operations supporting a large academic health system, overseeing endpoint lifecycle management, infrastructure operations, and end-user technology services across a distributed clinical and administrative environment.Responsible for operational governance of over enterprise endpoints and clinical workstation-on-wheels (WOW) devices, ensuring reliability, lifecycle compliance, and alignment with organizational priorities.Provide financial and operational oversight for $10M+ annual lifecycle refresh programs, coordinating procurement, deployment, and vendor-supported services to maintain consistent technology performance across the enterprise.Govern vendor ecosystem, including managed service providers and hardware partners, establishing structured service expectations, performance metrics, and operational review cadence to ensure accountability and consistent service delivery.Direct cross-functional teams of project managers, analysts, and technical staff responsible for enterprise refresh initiatives, infrastructure upgrades, and technology deployments supporting clinical operations.Drive operational discipline through lifecycle planning, service delivery governance, and performance visibility, enabling scalable, reliable IT operations in a highly regulated healthcare environment.
Education
Cuesta College
Associate of Science (A.S.), Network and System Administration
2007 — 2008
Western Governors University
Bachelor of Science - Information Technology, Network and System Administration
2015 — 2017
Western Governors University
Master of Business Administration - MBA, Information Technology Management
2018 — 2021
Western Governors University
Master of Science, Management and Leadership
2023 — 2024
Western Governors University
Master of Science, Data Engineering
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