James Diehl

About James Diehl

My current areas of focus include AI, cloud optimization and migrations, Finops and business efficiency, and driving cost benefits of various AI products and components. My experience spans a broad range of IT disciplines, including datacenter hardware and network infrastructure, Security and Compliance, DevOps and automation, systems design and integration, systems architecture, data center consolidations, cloud migrations and optimization, as well as AI evaluations and pilot programs. I am able to effectively communicate complex ideas and concepts to all technical levels. I can demonstrate a proven track record of designing, implementing and supporting enterprise and cloud based solutions and AI use cases. And most importantly I am able to identify when using AI makes sense and provide a balanced approach to AI adoption and valuable experience based insights. I enjoy creating solutions that are \"outside the box\" and drive development of new products and features. I am a change agent and innovator, bringing a big picture perspective and producing maximum value. I enjoy acting as a champion for process implementation and optimization. Specialties: AI (IBM Watsonx, Azure AI, OpenAI, etc.) Public Cloud (Azure, AWS), Private/Hybrid Cloud, DevOps, systems architecture, business process optimization, sourcing and supplier management, project management, program management, operational efficiency and cloud cost optimization.

Experience

1. Senior Technical Account Manager Delivery Consultant

   Ibm Turbonomic

   Apr 2019 — Present · Atlanta, GA, US

   Help guide our customers with the implementation and ongoing use of products such as Turbonomic, Instana, Apptio, Watsonx and other integrated solutions. Act as a trusted adviser on cloud, on-prem and container related technology and help customers solve problems and to drive value. Act as a Product Owner and manage changes with engineering that provide value for our customers and delighting our users. Perform AI use case analysis and advise customers on viability and benefits of AI technology, and assist with prompt engineering and performance assurance.

Education

• Excelsior University

  BS, Information Technlogy

  2006 — 2010

• American Public University System

  Master of Business Administration - MBA, Cyber/Computer Forensics and Counterterrorism

• Broward College

  AA, Mass Communications

Skills

• San
• Technical Support
• Vmware Infrastructure
• Vendor Management
• Amazon Web Services (Aws)
• System Deployment
• Contract Management
• Servers
• Itil
• Server Consolidation
• Computer Hardware
• Hyper-V
• Vsphere
• Security
• Enterprise Architecture
• Sql Server
• Process Improvement
• System Architecture
• IT Operations
• Strategic Sourcing
• Cloud Computing
• System Administration
• Network Architecture
• IT Management
• Cloud Computing Iaas
• Active Directory
• Windows Server
• Citrix
• Vdi
• Storage Area Networks
• Hipaa
• Citrix Metaframe
• Infrastructure
• Hardware
• Itil V3 Foundations Certified
• Windows Server 2008
• Windows Azure
• Virtualization
• Storage Area Network (San)
• Information Technology