James Dickens

About James Dickens

About Me: I specialize in enabling performance through strategic training and impactful…

Experience

1. Corporate Sales Trainer

   Gohealth

   Dec 2020 — Present

   Coaching and Development- Lead & develop new learners of the GoHealth culture, carrier training, continued education for current agents, develop Member Services, Together Health, Captive Sales agents. Conducting skills gap analyses to identify areas of improvement. Train the trainer Performance Management-(Class size 20-40) Facilitate face to face and virtual learning of internal Sales Process, Medicare basics, Internal Systems. Partner with the ID team, Sales Strategies team to implement new sales training materials. Results impact increase in effectuation by 10.6%, 5.6% decrease in pre-effective cancellations. Administrative- Responsible for daily tasks inclusive of payroll management, escalation management and talent acquisition activities •Onboarding- Collaborate with Pre-License to ensure new hires complete AHIP, Carrier Certifications. Partner with ID teams to develop and utilize tools like LMS and onboarding process to ensure a great learner experience.

Education

• Full Sail University

  Certificate Program, Media Communications

  2014 — 2015

• Full Sail University

  Bachelor of Arts, Music Business

• Full Sail University

  Music Business

  2009 — 2012

• Park West Barber School

  Barber, Barbering/Barber

  2014 — 2016

• Barber-Scotia College

  Bachelor of Arts, Mass Communications

• Barber Scotia College

  BA, Communications/Marketing

  1999 — 2003

Skills

• Coaching
• Leadership
• Entertainment
• Program Management
• Crm
• Strategy
• Public Relations
• Marketing Strategy
• Social Networking
• Advertising
• Social Media
• Microsoft Excel
• Customer Service
• Account Management
• Event Management
• Customer Satisfaction
• Marketing
• Training
• Sales
• Team Building
• Social Media Marketing
• Management
• Marketing Communications
• Event Planning
• Recruiting
• Microsoft Office