James Dicken

About James Dicken

As a healthcare IT executive with over 20 years of experience, I specialize in building…

Experience

1. Technology Solutions Architect

   Nihon Kohden America

   Jun 2023 — Present

   Act as an Executive Technical Consultant and advisor specializing in patient monitoring and telemetry projects within the healthcare patient monitoring sector, I collaborate with NKA Sales and Marketing, NK DHS, and technical teams to architect and propose enterprise solutions. My primary focus encompasses Southwest Region Hospital Systems. Key Contributions: • Solution Crafting and Evaluation: Utilizing a fusion of technical expertise and consulting acumen, I assess customer needs to formulate precise and impactful technical solutions that effectively address potential challenges and opportunities. This approach substantially enhances solution efficacy. • Customer Relationship Cultivation: As a trusted technical advisor, I establish robust connections with customers, becoming their go-to source for technical insights. This proactive engagement fosters heightened customer loyalty, amplifying the brand\'s reputation. • Cross-functional Collaboration: Through close partnerships with customer business and IT subject matter experts, I spearhead technical discovery, solution mapping, and evaluation endeavors. Working in tandem with the Sales Team, I convey product strengths, benefits, and competitive advantages, significantly boosting customer engagement and conversion rates. • Technical Documentation and Implementation: I am responsible for creating comprehensive technical documentation, guaranteeing the accuracy of quotes and compliance with project scopes. I ensure the seamless implementation of customer solutions by facilitating clear communication between project, design, and technical teams.

Skills

• Process Improvement
• Customer Relations
• IT Infrastructure Design
• Customer Service
• Consulting
• Vendor Management
• Word
• Microsoft Word
• Budgeting
• IT Strategy
• Analysis
• Team Building
• Information Technology
• Windows Server
• Human Resources
• Strategy
• Six Sigma
• IT Infrastructure Management
• Project Management
• Hospitality Industry
• Green Belt
• Active Directory
• Networking
• Data Center
• Strategic Planning
• Vmware
• Mcafee Vulnerability Manager
• Entrepreneurship
• Excel
• Powerpoint
• Microsoft Office
• Leadership
• Public Speaking
• Databases
• Budgets
• Microsoft Excel
• Business Strategy
• Access
• Negotiation
• Hospitality