James Crofts

About James Crofts

I am a computer geek. I love computers and enjoy building and fixing them. I am an Instructional Designer and Multimedia Producer with a record of successful productions and marketing skills. I have a strong grasp of Adobe CC, Confluence (LMS), and Jira, all utilizing the Kirkpatrick learning model so that we track learning, success, and resources. I am an innovator and have a consistent track record of saving the company costs while expanding offerings. I meld well with teams and at my last job I worked with every dept.Serving as President of the Utah County chapter of the League of Utah Writers. I have an immense background in technology and multimedia productions. If you can think it, I can make it.Count me in for: Team building laser tag, polar bear ice swim, nerf wars, and community service projects.(Oh, and if we can use power tools somewhere along the line, I\'ll guarantee smiles!)

Experience

1. Technical Support Engineer

   Navigator Business Solutions

   Aug 2019 — Present · Lehi, UT, US

   Provide gold level support for SAP Business One users. Customized support for various hardware and software, for a wide range of companies.Customized support for various hardware and software, for a wide range of companies. RDP, Windows, Mac, & IOS. Printers and POS receipt printers. Troubleshoot issues and if needed, created bug reports in Open Project with all the necessary documentation for our development team. Interact with customer via Zendesk ticket or phone calls. I am the only team member with 100% customer satisfaction on all surveys. I am also the highest performer on the team with the fastest time to resolution. Created and improved articles and documentation for support team and customers in Zendesk. Worked with customers to resolve network issues ranging from firewall, timeouts, TCP/IP, failed EDI transfers, restarting services on servers, and FTP connection issues. Managed various ongoing escalations, researching complex issues, leveraging resources. Drove issues to resolution. Mentored new members of the team via video meetings, chat, or calls.

Education

• Utah Valley University

  Bachelors, Multimedia Communications Technology and Audio Engineering

  2001 — 2007

• University of Utah

  Associate's degree, Computer Animation

  2000 — 2001

Skills

• Linux
• Cpanel
• Web Development
• SEO
• Technical Support
• Html 5
• Cvs
• Scripting
• Writing
• Os X
• Xhtml
• Git
• Dns
• Video
• Perl
• Mac
• Video Editing
• Bash
• Troubleshooting
• Web Applications
• Ubuntu
• Final Cut Pro
• Web Design
• Css
• Web Hosting
• Servers
• Management
• Multimedia
• Html
• Producing
• Flash
• Ssh
• Sound
• Php
• Director/Manager/Supervisor
• Tcp/Ip
• Wordpress
• Film
• Video Production
• Advertising