James Craine

WORK HISTORY

EDUCATION

ABOUT JAMES CRAINE

I have 15 years of experience working as an Account Manager in a variety of industries, including Multi-Family and Digital Marketing. In my capacity as a trusted client advocate, I’ve helped organizations retain hundreds of clients, save millions of dollars, conduct key data analysis, identify performance issues and increase customer revenue. In 2020, I embarked on a year of professional development and graduated from several technical certification programs intended to help me to act as a highly skilled technical liaison between organizations and their customers.A few career highlights include:• The successful retention of over 350 cancelled accounts in a 12-month time period, totaling over $1.5 million in annual contract value and a client churn rate below 1%.• Increasing client retention rate from 87% to 96% in a 12-month period, totaling over $2 million revenue retention. • Graduating from Georgia Tech’s Web Developer Bootcamp, a 6-month intensive program where I learned a full stack of coding language including HTML, CSS, JavaScript, Node.js, JQuery, Bootstrap, Express, React, Handlebars, APIs, SQL, and Mongo DB.I am currently working as a freelance Account Manager and seeking new opportunities to help your company innovate your account management processes as well as maintain and expand successful client relationships.When I’m not growing accounts, you can find me hiking, watching football or spending time with my wife and our quarantine puppy, Izzy.