James O.

Experience

1. Systems and Applications Analyst

   West Shore Community College

   Aug 2022 — Present · Scottville, MI, US

   Providing administration of Microsoft 365 products, including SharePoint, Teams, and CoPilot. Serving as the top tier support for these services and developing solutions to improve organizational processes. Utilizing Microsoft SaaS platforms, including Power Automate, to create and implement workflow efficiencies. Providing Microsoft Active Directory and Entra Administration for support and maintenance.Assisting in implementation of formal Project Management, including development of workflows. Acting as primary lead in the implementation of Microsoft CoPilot and Microsoft PowerBI.Writing and maintaining IT documentation. Providing primary help desk support for organization administration, staff, faculty, adjuncts, and students. Leading and participating in organizational projects to improve efficiencies and ensure excellent user interface for employees, students, and the community. Assisting with administration of Higher Education Database Software (Jenzabar) and Learning Management System (Canvas), including primary administration as applicable. Utilizing SQL and SQL Server Management Studio.

Education

• Delta College

  Associate of Arts (A.A.)

• Grand Valley State University

  Bachelor of Business Administration (BBA)

Skills

• Blogging
• Training
• Web Content Creation
• Garageband
• Banking
• Project Management
• Marketing
• Powerpoint
• Microsoft Excel
• Management
• Product R&D
• Writing
• Product Demonstration
• Microsoft Office