James Miller
Senior Managing Director
- Role
- Senior Managing Director at Farmers Insurance
- Location
- Arlington, TX, US
- LinkedIn followers
- 500 followers
About James Miller
Sales and Operations Executive with a proven track record of reducing attrition, increasing revenue, and launching successful product lines across diverse industries.Revenue Growth Business Expansion: • Increased insurance department annual premium by 42%, while significantly increasing net contribution.• Grew hospitality and travel department revenue by 24%, while significantly increasing net contribution.Operational Leadership Customer Experience: • Reduced sales team attrition from 62% in 2022 to 20% in 2025 through strategic talent engagement and retention initiatives, boosting workforce morale.• Improved customer satisfaction scores across all business lines.Product Development Strategic Initiatives: • Launched multiple new product lines: Medicare (2022), credit card (2023), and Commercial Lines Insurance (2024).• Served as executive sponsor for successful Salesforce CRM launch, ensuring system integration and team-wide adoption.• Boosted member satisfaction by implementing Voice of the Member initiatives via Qualtrics.
Experience
Senior Managing Director
Nov 2025 — Present · Arlington, TX, US
Senior executive leader at Farmers Insurance with responsibility for driving market expansion, and distribution excellence across a large regional agency network. Recognized for building high-performing leadership teams, scaling agency operations, and delivering sustainable profitable growth in highly competitive insurance markets.Partners closely with enterprise leadership to align field execution with corporate priorities, leveraging data-driven insights, market analytics, and disciplined operational management to improve agency productivity and performance. Known for successfully recruiting, developing, and mentoring top agency talent while cultivating a culture focused on accountability, growth, and customer-centric service.Provides executive oversight for agency distribution strategy, territory planning, leadership development, and operational performance. Drives initiatives that optimize agency footprint, accelerate sales performance, and position the organization for long-term market leadership.A collaborative and strategic leader, trusted to guide complex business initiatives, lead organizational change, and build strong partnerships across executive teams, field leadership, and independent agency owners.Areas of Leadership• Enterprise Distribution & Agency Strategy• Market Expansion & Profitable Growth• Executive Leadership & Organizational Development• Sales Performance & Agency Productivity• Territory Planning & Market Optimization• Strategic Partnerships & Stakeholder Engagement• Operational Excellence & Data-Driven Decision Making
Education
The Institutes
CPCU Chartered Property Casualty Underwriter, Underwriting
2012 — 2013
Harvard Business School
Agile Leadership & Design Thinking
The Institutes
Associates in Insurance, Insurance
American Institute of banking
AA - Associates in Accounting, Accounting
1992 — 1994
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