James Cheeks

Sr Customer Success Account Manager at Microsoft, Health and Life Sciences

Role
Sr Customer Success Account Manager at Microsoft
Location
Clinton, MD, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About James Cheeks

20+ years of experience managing & leading technical environments across customers. Supported & led change management initiatives to increase adoption. Developed new processes to support technical change in customer environments. Drive best practices and standardization of corporate policies across the enterprise. Actively participate in professional and technical knowledge share with customers & team members. Successfully complete projects on time and within budgetary constraints. Leverage positive environmental attitude and verbal/written communication skills to achieve successful results.

Experience

  1. Sr Customer Success Account Manager

    Microsoft

    May 2021 — Present

Education

  • Strayer University

    Associate's degree, Computer Systems Networking and Telecommunications

    1998 — 2000

  • The Duke Ellington School of Arts

    Diploma, Music

    1988 — 1991

  • The George Washington University

    Bachelor of Arts (BA), Music

    1991 — 1996

Skills

  • IT Strategy
  • Virtualization
  • Enterprise Architecture
  • Dns
  • Integration
  • Vmware Infrastructure
  • Group Policy
  • Data Center
  • Vsphere
  • High Availability
  • Windows Xp
  • Cisco Technologies
  • Iis
  • Windows
  • Infrastructure
  • Troubleshooting
  • Vmware
  • Disaster Recovery
  • Vmware Esx
  • Servers
  • Itil
  • Sharepoint
  • Active Directory
  • Xp
  • Windows Server
  • Microsoft Exchange

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James Cheeks — Sr Customer Success Account Manager at Microsoft in Clinton, MD, US | Unifers