James Carle
Customer Service and Business Development Manager at Collins Aerospace
- Role
- Customer Service & Business Development Manager at Collins Aerospace
- Location
- Tewksbury, MA, US
- LinkedIn followers
- 500 followers
About James Carle
I am a Sales, Account Management and Client Service professional, with specific expertise…
Experience
Customer Service & Business Development Manager
Jan 2022 — Present
Interact with internal and external customers. Act as the Voice of the Customer within the shop operation. Lead and manage a growing customer team. Partner with engine OEMs and MRO customers for future growth and repair expansion. Ensure expedient resolution of customer concerns. Develop relationships with customers to build trust. Own customer feedback process and drive improvement of the overall experience. Oversee contracts management, inclusive of RFQ, proposal and new contract development in line with profit and margin goals. Provide feedback during contract negotiations to mitigate exposure to contractual and business risks.Provide coaching and development to prepare customer support team members for more advanced contracts administration roles. Drive continuous improvement throughout contracts and customer service functions. Partner closely with Finance personnel to resolve invoicing discrepancies that impact accounts receivable, and Quality Department personnel for part processing and documentation issues.
Education
University of New Hampshire
Bachelor of Science, Business Administration
Skills
- Manufacturing Operations
- Strategy
- Budgets
- Purchasing
- Management Consulting
- Sales
- Sales Forecasting
- Engineering
- Aerospace
- Cross-Functional Team Leadership
- Product Launch
- Oem Management
- Manufacturing
- Client Retention Programs
- Crm
- Pricing
- Product Development
- Marketing
- Forecasting
- Continuous Improvement
- Account Management
- Competitive Analysis
- Contract Negotiation
- Selling
- Voice of the Customer
- Aircraft
- Executive Presentations
- New Business Development
- World Class Service Delivery
- Strategic Planning
- Negotiation
- Sales Operations
- Aviation
- Executive Management
- Sales Management
- Problem Solving
- Business Development
- Program Management
- Automotive
- Airlines
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