James Wojcik
Principal Information Technology Analyst @Franklin Templeton
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WORK HISTORY
Principal Information Technology Analyst @Franklin Templeton
San Mateo, CA, US
Results-driven Enterprise Service Management professional-Orchestrate annual roadmaps for Request and Service Portal management to elevate employee experience and satisfaction-Develop and administer ServiceNow catalog items and employee center portal. Knowledge of JavaScript, HTML, and CSS-Facilitate impactful requirement meetings with stakeholders and developers to ensure superior solutions-Craft and maintain comprehensive IT procedures and documentation-Execute rigorous system testing with both sample and live data for optimal functionality-Collaborate closely with developers to articulate and manage comprehensive requirements-Generate insightful ServiceNow reports and dashboards for stakeholders. Knowledge of Performance Analytics-Proactively identify and implement improvement plans to improve user experience-Provide training to employees on ServiceNow request management and Office 365 applications-Excellent analytical, communication, and presentation skills
EDUCATION
California State University-Chico
BS, Business Administration, Marketing & International Business
Università degli Studi di Torino
Minor, International Business
SKILLS
ABOUT JAMES WOJCIK
Principal IT Analyst | Enterprise Service Management
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