James Burdett

Salesforce Product Manager @Radformation

Rochester, NY, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

Salesforce Product Manager @Radformation

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Design and maintain a roadmap and backlog for the development of Salesforce products, features, and functionality, prioritizing enhancements and new functionalities based on outlined business priorities from leadership-Collaborate with cross-functional teams, leadership, Salesforce admins and developers to design solutions that meet technical, end-user, and business requirements-Identify potential risks and develop mitigation strategies by proactively addressing issues to ensure project timelines and deliverables are met-Continuously solicit user feedback to identify areas for improvement and optimization-Assist end-users with tasks and problem-solve technical inquiries-Lead full-scale, cross-departmental development projects, introducing seamless, modern workflows while capturing mission critical metrics and KPIs-Communicate daily with the Salesforce team regarding project updates and open tasks during stand-up sessions-Improve project management and project delivery processes and overall approach where necessary-Document and update technical processes and procedures-Create and deliver training to internal team members to ensure effective utilization of the Salesforce platform.

EDUCATION

2005 — 2008

Ithaca College

Bachelor of Fine Arts (B.F.A.), Film, Photography, and Visual Arts

SKILLS

Staff DevelopmentContract ManagementZendeskCustomer ExperienceDigital PhotographyTeam ManagementHtml5Web ChatFilmVideo ProductionLeading MeetingsSales ProcessSalesFinal Cut ProAs400 AdministrationPhotographyEditingPost ProductionCascading Style Sheets (Css)Salesforce.comCustomer SupportFilm ProductionSemantic HtmlFacebookCustomer ServiceFeature FilmsData EntryCustomer Service ManagementExternal RelationshipsInternal CommunicationsVideo EditingQuality ManagementTelevisionHtmlPhotoshopVideoManagement

ABOUT JAMES BURDETT

Salesforce Product Manager specializing in Sales Cloud, Service Cloud, Experience Cloud, and CRM optimization. Proven ability to translate business needs into scalable Salesforce solutions, manage product roadmaps, and lead cross-functional teams in Agile environments. Skilled in requirements gathering, workflow automation, analytics, and user adoption strategies. Passionate about delivering high-impact features that drive efficiency, revenue growth, and customer satisfaction.

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