James Branson

About James Branson

eBusiness Program Management with Expertise in Customer Experience Connect with me at: j••••••••@sbcglobal.net All invitations to connect are welcomed, LION Recruiters, HR Managers, Hiring Managers connect with me to get access to my network deep in industry I am a versatile Program Manager with strong achievements in multi-year strategy development and in leading cross-functional project teams through the creation of successful and sustainable customer facing programs, in the areas of eBusiness, eCommerce, online marketing, and customer experience management, that return quantifiable business value. I have created and delivered integrated web strategies for high-volume and low-transaction cost sales/services online channels. These customer facing self-service web sites have delivered tens of millions of dollars in Business Value to the company bottom line, while turning exceptional customer experience into industry high long-term customer loyalty. By instilling a \"customer-first\" culture with emphasis on customer advocacy, intuitive usability design, and a multifaceted Voice of the Customer sustainability structure, I ensure that every customer touch point delivers a consistent, branded, engaging customer experience while improving the company ROI. I provide a combination of technical aptitude and business acumen, coupled with proactive problem solving and a drive for success. COOs, CMO’s, CIO’s - If you would like to hear more about my approach to creating sustainable programs that deliver significant business value and exceptional customer experience, call me now at 50••••••36. Specialties: • Creating high volume, low cost web based business channels • Delivering value creation and customer loyalty • Leveraging the strategic importance of the web and the key relationships between the web, the retail store, the call center, and other self-service options • Orchestrating strategy development and execution • Turning underperforming teams and operations into top producers • Driving the alignment of organizational processes to deliver effectiveness and efficiencies

Experience

1. Senior Program Manager

   Wna Ltd

   Jan 2013 — Present · Dallas-Fort Worth, TX, US

   As a Senior Program Manager at WNA, a global business consulting, project management and life-cycle IT services company, I assist our clients in achieving their goals associated with major and strategic programs. I leverage my extensive experience in creating and implementing highly sustainable programs that generate significant business value and provide an exceptional experience for the customer to provide a “Been there, done that” foundation for consultation, guidance, and leadership with respect to program strategy and implementation, metrics and business goal realization, and risk management.

Education

• United States Naval Academy

  BS

• Naval Postgraduate School

  Masters

Skills

• Enterprise Portfolio Management
• Cross-Functional Initiatives
• Software Project Management
• Online Marketing
• Customer Experience
• Project Portfolio Management
• Software Development
• Affinity Diagramming
• Customer Focused Design
• Web Production Management
• Program Management
• Project Management
• Experienced Program Manager
• Leadership
• User Experience
• Customer Satisfaction
• Cross Functional Team Building
• Customer Self Service
• B2b
• Cross-Functional Collaborations
• Web Experience
• Vendor Management
• Team Building Facilitation
• Customer Experience Analysis
• Voice of the Customer Analysis
• Think Aloud
• Wireless
• User Surveys
• Process Improvement
• Post Production Management
• Telecommunications
• E-Commerce
• Competitive Analysis
• Cx
• Customer Experience Design
• Strategy
• Strategic Programs
• Pmo Services
• Cross-Functional Team Leadership
• Program Delivery Management