James Elkins

Customer Success Builder | Customer Engagement & Retention | Operational Excellence & Team Building | Revenue & Market Growth

Role
Director of Customer Success at Salunda
Location
Houston, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About James Elkins

Customer Success Leadership | Post-Sales Revenue Growth | Technology Customizations |…

Experience

  1. Director of Customer Success

    Salunda

    Mar 2023 — Present · Houston, TX, US

    Oversee all post-sales and aftermarket efforts for support, field operations, renewals, training, education, and consultation. Customer Engagement & Retention StrategiesProduct Development & Recurring Revenue GenerationCustomer Success Operations & Team BuildingNetworked monitoring solutions for harsh environments- Crew Hawk® tracks the location of personnel and equipment to provide real-time zone monitoring, reducing the risk of incidents. Crew Hawk can be integrated with OEM control systems to drive automatic anti-collision functionality and interlocks, or alternatively operated as a standalone monitoring system with audible and visual alarms- Latch Hawk® is a fingerboard latch monitoring solution. It protects your crew and assets from dropped pipe and ghost pipe incidents. The system provides a direct measurement that confirms fingerboard latch status in real-time.

Education

  • Pilot Institute

    Part 107 Remote Pilot

  • Delta State University

    Bachelor of Commercial Aviation

Skills

  • Microsoft Excel
  • Microsoft Powerpoint
  • Oilfield
  • Oil & Gas Industry
  • Gas
  • Microsoft Office
  • Energy Industry
  • Customer Service
  • Energy
  • Petroleum
  • Operations Management
  • Project Management
  • Management
  • Training
  • Onshore
  • Leadership
  • Microsoft Word

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James Elkins — Director of Customer Success at Salunda in Houston, TX, US | Unifers