James Bartels

About James Bartels

Helping our organization to delight our clients faster with extraordinary results while saving time to focus on people and their needs.I have worked in technology for over 25 years, gaining diverse and valuable experience, collaborating with engineers and stakeholders to create successful outcomes in Project Management, Process Development, Operations Delivery and Engineering Test. I am a thoughtful and pragmatic individual, who is able to use a varied approach to communicate with others to steer an appropriate direction. I have grown and learned new skills along each step of my career, and now pride myself as a leader and teacher of others to grow teams to accomplish larger things. Among my skills, my specialties are: Analytic and versatile thinker; effective in planning and implementing projects within functional area Demonstrated knowledge of processes and function, improving operations Excellent project mediator, resolving daily challenges, disputes and misunderstandings Ability to deal with ambiguity, learn quickly, and adapt to new challenges

Experience

1. Director, Technical Account Management

   Q2

   Nov 2023 — Present · Austin, TX, US

   Successfully launched a new Technical Account Management team, rapidly scaling to manage over 40 clients within the first year and impacting over 150 others.Onboarded and trained ten new team members, growing the team, and implementing efficient processes and best practices to ensure seamless integration.Strategically expanded the TAM team to support a 25% growth in client base and revenue while maintaining customer satisfaction.Implemented a robust OKR framework to drive team performance, track key metrics, and measure success.Fostered collaborative relationships with clients and internal stakeholders to identify cross-selling opportunities and enhance customer value.Proactively identified and mitigated potential technical risks, ensuring smooth account management and client success.

Education

• University of Phoenix

  Bachelor of Science in Business, Information Systems

• Texas McCombs School of Business

  Post Graduate Program Certificate, Artificial Intelligence and Machine Learning: Business Applications

• Stevens Institute of Technology

  Masters Certificate, Project Management

Skills

• Business Process Improvement
• Troubleshooting
• Project Management
• Process Improvement
• Leadership
• Project Planning
• Software Project Management
• Enterprise Software
• Xml
• Windows Server
• Analysis
• Sql
• Visio
• Requirements Analysis
• Agile Methodologies
• Management
• Software as a Service (Saas)
• Software Documentation
• Cross-Functional Team Leadership
• Training
• Testing
• Integration
• Technical Support
• Business Analysis
• Salesforce.com
• Vendor Management
• Transact-Sql (T-Sql)