James Henry
Regional Director of Operations @Compass Group Canada
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WORK HISTORY
Regional Director of Operations @Compass Group Canada
CA
InSPIRE, part of Restaurant Associates, and a Division within Compass Group Canada\'s portfolio of operations, provides world class conference and event services, corporate catering, event planning, concierge, facilities management and foodservice for Canada’s premier corporations at corporate offices and manufacturing sites across Canada. Our workplace culinary solutions aim to refresh and rejuvenate, making people feel better, so they can accomplish more. Our conference and event services allow Canada’s largest companies to offer high value, in-house, conferences, galas, training & events.In my role I work alongside our region\'s most accomplished Hospitality and Food Service District and General Managers, who oversee Retail Food Service Outlets, Conference and Event Services, Executive Fine Dining, Corporate & Event Catering, Corporate Concierge Services, and Facilities Support Services for Iconic Canadian Corporations and Entrepreneurial Start-ups alike. My particular focus is partnering with Canada’s major financial institutions, providing premier level service within iconic corporate spaces.
EDUCATION
University of Windsor
Hon. B. Comm
University of Windsor
B.A.
Cornell University
Hotel Real Estate Investments & Asset Management Certificate
SKILLS
ABOUT JAMES HENRY
HOSPITALITY LEADERSHIP & FINANCIAL ACUMEN - An experienced hotel and resort executive known for leading effective teams, building relationships, driving revenue growth and operational improvements. My financial expertise has led to $30 million in revenue growth and improved profit margins. I have managed impactful projects including hotel and restaurant openings, refurbishments, and capital projects worth over $65 million. OPERATIONAL EXCELLENCE & STRATEGIC PLANNING - As Vice President, I was responsible for Ontario\'s premier resort hospitality operation, managing diverse teams in six hotels and overseeing operations for nine dining outlets and extensive event spaces. Our strategic focus on operations, guest engagement, sales, marketing, and revenue management boosted lodging revenues by 62% and increased our market lead by 15%, while also achieving top guest and employee satisfaction scores. INNOVATION & GUEST EXPERIENCE ENHANCEMENT - During my tenure, I focused on bringing innovation and exceptional guest experiences, which boosted food and beverage revenues by 55% through strategic improvements and new offerings. My leadership in service excellence and quality assurance increased guest satisfaction and return rates, and enhanced asset management. EDUCATIONAL BACKGROUND & SKILLS - Holding degrees in Business Administration and Environmental Resource Management, my academic background enhances my comprehensive training in hospitality management, quality assurance, and process improvement (Lean Six-Sigma), among other skills. OUT OF THE OFFICE - If you catch me away from my desk I will likely be enjoying the outdoors with family and friends. As an avid hiker, canoeist, camper, boater and cottager I spend much of my downtime at our family cottage. LETS CONNECT - As I curate my next career challenge, I am on the lookout for new opportunities to leverage my passion for hospitality, strategic growth, and leadership development. Let\'s connect to discuss the future of hospitality. j•••••@jamesbarrhenry.com COMPETENCIES - Hospitality Management, Hotel Management, Restaurant Management, Food and Beverage, Event Management, Banquets, Catering, Quality Assurance, Public Speaking, Crisis Management, Revenue Management, Sales Management, Account Management, Budgeting, Strategic Planning, Menu Development, Menu Engineering, Performance Management, Inventory Management, Organizational Change, Process Improvement, Employee Engagement, Customer Satisfaction, Problem Resolution, Multi Unit Management, Leadership Development, Mentorship, Sustainability, Diversity
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