James Watters
Regional Director of Clinical Excellence & Patient Experience at AdventHealth Lake Placid | Sebring | Wauchula
- Role
- Regional Director of Clinical Excellence & Patient Experience at AdventHealth West Florida
- Location
- Sebring, FL, US
- LinkedIn followers
- 500 followers
About James Watters
Versatile health administrator with a comprehensive background in enhancing patient experience, blending nursing expertise in intermediate and critical care with a background in hospitality management. Collaborates with nursing, physician, and executive leaders to develop, implement, and assess strategies for optimizing patient satisfaction. Proactively sets and monitors patient experience performance outcomes, conducts bedside rounds with patients for thorough evaluation and resolution of concerns. Provides constructive feedback to nursing and physician staff based on patient perceptions. Utilizes expertise in software account management and business intelligence, to lead data-driven changes. Fosters informed decision-making, by identifying areas for improvement. Leads a team focused on a culture of continuous enhancement in patient experience and operational efficiency.
Experience
Regional Director of Clinical Excellence & Patient Experience
Mar 2025 — Present
Driving initiatives that elevate care quality and patient satisfaction across the Highlands and Hardee County region- ANCC Magnet Program Director for AdventHealth Sebring and Lake Placid and Pathway to Excellence Program Director for AdventHealth Wauchula, leading strategic efforts to achieve and sustain national nursing excellence designations- Key leader in Nursing Professional Governance, currently serving as Executive Sponsor of the Nursing Senate and the Magnet and Pathway Champions Council, fostering shared decision-making and frontline engagement- Leading nursing simulation programs focused on bedside handover, hourly safety visits, initial sit visits, and service recovery, enhancing clinical practice and patient-centered care- Designing and facilitating empathy training workshops for resident physicians and medical students from the Lake Erie College of Osteopathic Medicine (LECOM), strengthening provider-patient relationships- Leading ongoing education for hospitalists, specialty physicians, and bedside nurses focusing on effective Care Plan Visits that actively involve patients and their families.
Education
Georgia College & State University
Master of Business Administration, Business Administration
2010 — 2011
Birmingham-Southern College
Bachelor of Science, Biology, Economics
2006 — 2010
University of Central Florida
MSN, Leadership & Management
Polk State College
Associate's Degree in Nursing (ADN), Registered Nursing/Registered Nurse
2015 — 2017
St. Pius X Catholic High School
H.S. Diploma, 2006
2002 — 2006
Skills
- Research
- Management
- Customer Service
- Human Resources
- Recruiting
- Microsoft Word
- Administration
- Sdlc
- Social Media
- Networking
- Microsoft Excel
- Powerpoint
- Public Speaking
- Call Center
- Technical Recruiting
- Hiring
- Microsoft Office
- Temporary Placement
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