James A. Jim Smith
Resolution Manager at Dell
- Role
- Resolution Manager at Dell Technologies
- Location
- Norman, OK, US
- LinkedIn followers
- 500 followers
About James A. Jim Smith
Goal: Engage and maximize the value of corporate resources to resolve medium to large scale technical escalations. Experience- Managing escalations for SMB accounts requiring cross functional engagements across Sales, Quality, Sr. Management and Tiered Technical Support- Developing action plans and business case support for decision-making on accounts ranging from small offices to school districts and corporations- Submitting process improvement corrective actions to better streamline services
Experience
Resolution Manager
Jan 2015 — Present · Oklahoma City, OK, US
Education
Oklahoma Christian University
Master of Business Administration (M.B.A.), Project Managment
2013 — 2015
Florida Institute of Technology
N/A, Aviation Mgmt | Psychology
1989 — 1993
Stony Brook University
Bachelor of Arts, Psychology
1993 — 1994
Skills
- Virtualization
- Incident Management
- Data Center
- Vendor Management
- System Deployment
- Servers
- Itil
- Operating Systems
- Disaster Recovery
- Microsoft Technologies
- System Administration
- IT Service Management
- Change Management
- Help Desk Support
- Vmware
- Sharepoint
- Windows Xp
- Active Directory
- Xp
- Windows Server
- Hardware
- IT Management
- Citrix
- Cloud Computing
- Kcs Practices V5
- Microsoft Certified Professional
- Security
- Bmc Remedy
- Storage
- Microsoft Products
- Management
- Windows 7
- Kcs
- Service Delivery
- Technical Support
- Call Centers
- Knowledge Management
- Computer Hardware
- Service Desk
- Networking
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