James A. Burwell
Chief Customer Relationship Officer | People First Leader | Customer Experience (CX) & Partnerships | Multifamily PropTech | #HBCUProud
- Role
- Chief Customer Relationship Officer at Liberty Rent
- Location
- Madison, MS, US
- LinkedIn followers
- 500 followers
About James A. Burwell
James A. Burwell serves as Chief Customer Relationship Officer at Liberty Rent, where he leads Business Development and Account Management. A senior leader and advisor, he blends operator and supplier experience to elevate CX and deliver measurable results for partners and stakeholders. A National Apartment Association Leadership Lyceum graduate, James engages with apartment associations nationwide. He is also an active mentor committed to developing future leaders and advancing housing access and affordability.
Experience
Chief Customer Relationship Officer
Jan 2025 — Present · Minnetonka, MN, US
Core Responsibilities:• Foster strategic partnerships to drive business growth• Enhance client engagement and strengthen relationships• Lead initiatives that improve customer success at scalePassion & Mission:• Advocate for increased housing access and financial inclusion• Ensure Liberty Rent\'s solutions meet partner needs• Empower individuals by creating more housing opportunities
Education
Belhaven University
Master of Business Administration - MBA, Business Administration, Management and Operations
Tougaloo College
Bachelor of Arts - BA, History
Skills
- Shrinkage
- Leadership Development
- Merchandising
- Social Networking
- Store Management
- Data Entry
- Customer Service
- Employee Training
- Employee Relations
- Strategic Planning
- Retail
- Leadership
- Policy
- Event Management
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Sales
- Planograms
- Profit
- Public Speaking
- Public Relations
- Hiring
- Teamwork
- Loss Prevention
- Retail Sales
- Outlook
- Inventory Management
- Inventory Control
- Coaching
- Customer Satisfaction
- Training
- Sales Management
- Fundraising
- Marketing
- Program Management
- Event Planning
- Budgets
- Community Outreach
- Recruiting
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