James Anderson
Founder @Callytics
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WORK HISTORY
Founder @Callytics
I built Callytics after spending a decade helping businesses find hidden inefficiencies in their operations.The pattern I kept seeing: companies knew their overall metrics, but had no idea what was actually happening in 95% of their customer conversations.Manual QA is broken- Analysts review 3-5% of calls at best- At 60% productivity, it costs £20+ per hour of call time reviewed- Missed revenue opportunities, compliance risks, and training gaps go undetectedCallytics fixes this with AI-powered call analytics: Analyse 100% of calls automatically From £2/hour - not £20+ Identify missed upsells, at-risk customers, and compliance issues Understand exactly which behaviours predict successful outcomesBased in Manchester. Building the future of conversation intelligence. callytics.ai
EDUCATION
Pendleton College
Business, Physics, Mathematics
King's College London
Diploma, Air Power Studies
SKILLS
ABOUT JAMES ANDERSON
I\'ve spent over a decade helping businesses lower costs and grow revenue through operational excellence and automation. Today, I\'m building Callytics - AI-powered call analytics that helps businesses analyse 100% of customer calls instead of the industry standard 3-5%.At Callytics, we use speech recognition and LLMs to analyse customer service calls, providing insights on sentiment, compliance, and performance - starting at just £2 per hour.Before Callytics, I helped businesses integrate systems, optimise processes, and implement automation solutions. From insolvency practices to customer service teams, I\'ve seen how the right technology and processes can dramatically improve margins while enhancing service quality.Based in Manchester and always happy to connect with people building in tech or optimising operations.
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