James A. Holley

About James A. Holley

Proven success minimizing financial losses through research, collection strategies, and development and enforcement of company policies. Comprehensive knowledge of collection and debt management processes. Manage team members to ensure collections are processed in a correct and timely manner. Interface with individuals at all levels of an organization to drive tangible results. Demonstrate strong communication skills, excellent organizational, and time management skills. Thrive in fast-paced environments with the ability to prioritize multiple tasks simultaneously. KEY AREAS OF EXPERIENCE Collections Credit Authorization Billing Procedures HIGHLIGHT OF SKILLS High Volume Collection Processes Data Analysis Policy and Procedure Development I am actively growing my network of industry professionals, colleagues, and other individuals. Connect with me: j••••••••@gmail.com LinkedIn

Experience

1. Collections Manager

   Regions Bank

   Sep 2010 — Present · Birmingham, AL, US

   Core Focus Manage collections and debt management processes and direct the financial collection department in a busy banking environment. Supervise 3 Team Leaders and 33 indirect reports. Ensure money owed on delinquent accounts is billed and received promptly and accurately. Analyze accounts receivable aging reports and collection data. Serve as an escalation point for the collection team. Coach and mentor employees to resolve issues and strengthen performance. Audit and maintain quality assurance of direct reports. Adhere to the company’s key performance indicators (KPIs). Generate reports and analysis for senior and executive management to provide status updates on the department’s progress and statistics. Report and communicate status of delinquent accounts to appropriate staff. Highlight of Contributions Managed unsecured, secured, HELOC, HELOAN, credit card and revolving lines of credit.o Prepared correspondence and notices for delinquent accounts. Developed policies and procedures to align with FDCPA guidelines. Conducted performance appraisalso Created corrective actions.o Provided professional feedback and assessment for growth.o Initiated pay raises based on performance.o Encouraged professional development of staff members. Collaborated with legal and loss prevention departments to increase repossessions of vehicles. Improved customer and employee relations and delivered 100% customer satisfaction Implemented process improvements and systems to increase efficiency and save time.o Converted all collections accounts to a new collections system, CACS.o Introduced IVR self-service portal to reduce inbound calling and increase outbound calls.o Streamlined internal payment system.o Automated Loss Mitigation Customer Assistance Request forms.

Education

• Southern Union State Community College

  Business Administration and Management, General

Skills

• Consumer Lending
• Secured Loans
• Finance
• Loans
• Microsoft Office
• Sales
• Banking
• Risk Management
• Home Equity Loans
• Leadership
• Analysis
• Microsoft Excel
• Process Improvement
• Unsecured Loans
• Management
• Credit Analysis
• Accounting
• Supervisory Skills
• Sales Management
• Collections
• Credit
• Coaching
• Customer Service
• Business Process Improvement
• Deposit Accounts