James Hines
Associate | Technology @ Cerity Partners | CyberOps Associate | CompTIA A+
- Role
- Associate Technology at Cerity Partners
- Location
- Tewksbury, MA, US
- LinkedIn followers
- 500 followers
About James Hines
I’m a Helpdesk Associate with a strong foundation in enterprise desktop support, system…
Experience
Associate Technology
May 2025 — Present · Boston, MA, US
Provide frontline technical support to staff across multiple locations in a hybrid enterprise environment.• Troubleshoot and resolve hardware, software, and connectivity issues for Windows 10/11, Office 365, and enterprise applications.• Manage user onboarding/offboarding, account provisioning, and access controls using Active Directory and other systems.• Support IT asset lifecycle, including inventory, configuration, and end-user deployment.• Monitor and respond to service tickets using Freshservice, ensuring timely resolution and clear communication.• Assist with internal technology initiatives, including M&A integration projects and systems migrations.• Collaborate closely with internal IT teams to maintain a secure and efficient support environment aligned with business goals.
Skills
- Marketing Strategy
- Social Media
- Direct Sales
- Social Networking
- Sales Process
- Entrepreneurship
- Problem Solving
- Hospitality
- Market Research
- Strategic Planning
- Cold Calling
- Marketing
- Advertising
- Negotiation
- Operating Systems
- Salesforce.com
- Real Estate
- Networking
- Event Management
- Competitive Analysis
- Retail
- B2b
- Contract Negotiation
- Selling
- Start-Ups
- Small Business
- Customer Satisfaction
- Training
- New Business Development
- Business Development
- Analysis
- Team Building
- Management
- Social Media Marketing
- Hiring
- Microsoft Excel
- Strategic Partnerships
- Leadership
- Crm
- Microsoft Office
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