James Young
Uk Digital Transformation Partner - Jaguar Land Rover @Tata Consultancy Services
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WORK HISTORY
Uk Digital Transformation Partner - Jaguar Land Rover @Tata Consultancy Services
Gen AI Proposition and Deployment Lead: Successfully campaigned internally at JLR to drive AI based programme of work. Deployed Predictive AI to establish customer experience predictions (quantitative) linked to KPIs and use cases, to drive client resolution AI Roadmap for JLR Retailer Systems / Salesforce: built business case and sold in Agentic AI, specifically product & info search-based capabilities and appointment handling. Identified systems to retire and consolidate within Salesforce Customer 360 and Automotive Cloud for global deployment Go-To-Market Client Experience & Digital Transformation: Led 6-person team to successfully design, test and deliver digital Salesforce platforms (Experience + Commerce Cloud) for JLR’s new GTM strategy (Agile) JLR UK Retailer Systems Assessment: assessed E2E systems and processes, integration and data architecture at JLR’s UK retailer network that led to successful deployment of RISE into UK market.
EDUCATION
University of Aberdeen
BSc (Hons) Agriculture, Agricultural Economics
Aston Business School
Master of Business Administration - MBA, International Marketing
SKILLS
ABOUT JAMES YOUNG
I have over 20+ years’ experience in building and leading consulting and digital…
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