James Young

About James Young

As an Enterprise Support Desktop Engineer with Medidata Solutions and a seasoned IT professional with over 15 years of experience, I leverage my tech-savviness, versatility, and proactive problem-solving skills to manage complex IT projects and support operational excellence. My attributes are not just confined to my technical aptitude but also extend to my strategic mindset, keen attention to detail, and innate ability to thrive in fast-paced, ever-changing environments.In my career, I have successfully navigated the full project lifecycle, from defining scopes and allocating resources to inspire team members. My accomplishments range from enhancing system efficiency across many Mac and PC platforms, streamlining user authentication processes, reducing system downtime, and managing desktop administration in compliance with ITIL standards. I also spearheaded migration projects, leveraged scripting to automate processes, and consistently enhanced overall system integrity by ensuring stringent data security practices.Fueled by my passion for tech and commitment to continuous learning, I am dedicated to pursuing innovative solutions that drive process improvement and elevate team performance. I am always ready to contribute my skills and knowledge to any team, confident in my ability to deliver results, and eager to continue developing in the dynamic world of IT. The trust placed in me as the \"go-to person\" for a wide range of technologies underscores my reputation for competence and reliability, and I look forward to using these qualities in my future endeavors.

Experience

1. Enterprise Support Desktop Engineer

   Medidata Solutions

   Jan 2021 — Present · New York, NY, US

   Medidata Solutions Enterprise Support Desktop Engineer will be versed in both PCs and MACs, assist corporate end-users in global offices and remote locations, and provision and support approved desktop/laptop computers and related technologies. This role includes a definition of desktop provisioning solutions and specifications, installations, and testing within established guidelines of approved Medidata standards and processess.

Education

• Berkeley College

  AS, Associates, Office Technology

  1990 — 1991

Skills

• Domain Name System (Dns)
• Dynamic Host Configuration Protocol (Dhcp)
• Troubleshooting
• Vmware
• Virtual Private Network (Vpn)
• Desktop Computers
• Disaster Recovery
• Customer Support
• System Administration
• Windows Server 2008
• Windows
• Wireless Networking
• Printer Support
• Servers
• Help Desk Support
• Customer Service
• Networking
• Os X
• Vpn
• Citrix
• Mac
• Technical Support
• Data Center
• Operating Systems
• Microsoft Office
• Jamf
• Network Administration
• Mac Os X Server
• Computer Hardware
• Management
• Information Technology
• Windows Xp
• Google
• Windows 7
• Printers
• Workstations
• Active Directory
• Xp
• Dhcp
• Windows Server