James Wicker

Fulfillment Process Analyst @TicketManager

Mesa, AZ, US

Owns process improvement across fulfillment operations—optimizing systems, policies, and procedures to boost efficiency and customer experience. Monitors KPIs, manages projects end-to-end, coordinates cross-functional delivery of ticket orders (physical & electronic), maintains accurate inventory uploads, and supports invoicing, onboarding, training, documentation, and metrics reporting with a strong focus on AI-driven automation.

Chandler/Gilbert Community College

Certificate of Completion (CCL)

Beloit College

Bachelor of Science - BS