James Vazquez

Market Operations Manager @Carvana

Owning the business operations and overseeing 3 separate Operation locations in the Tampa Bay Area- Creating the amazing culture within our locations and being a champion of change- Responsible for the development of over 100 employees, ranging from Lot Attendants to Team Leads- Creating and implementing processes to maximize efficiency while keeping the team engaged and motivated- Managing the team’s Net Promoter Score, Delivery Ratings, Logistics, Inventory Quality, Strategic Scheduling, Capacity Management, Customer Registration, Fleet Management, Customer Experience, Employee Experience, and Training Programs- Managing P&L for all 3 locations - Market of the Year Finalist for 2021