James Turner

WORK HISTORY

EDUCATION

ABOUT JAMES TURNER

As a Technical Support Analyst at Tevalis, I provide IT support for the hospitality industry, using my skills in Help Desk, Office 365, Hardware, and Networking. I enjoy the challenge of identifying and resolving technical issues, as well as delivering excellent customer service and satisfaction. I have been working at Tevalis for 7 months, and I am eager to continue learning and growing as an IT professional. I have over 5 years of experience in IT support, having previously worked as a Second Line Support and a First Line Support at XPS Solutions Ltd, where I provided IT solutions for various businesses and clients. I have completed college courses and certifications EDEXCEL L2 and L3 Diplomas in Professional Competence for IT and Telecoms Professionals. I have also obtained a Level 2 Literacy Functioning Skills certification from Pearson, and a NVQ Level 2 and 3 IT Technician from Hull College, where I received the student of the year award. I have a strong interest in IT and a passion for resolving technical issues and providing customer service. I have a high level of motivation, communication, and problem-solving skills, and a willingness to learn and develop professionally.