James Thompson

West Central Ohio Regional Manager @Garcia Surveyors, Inc

Lima, OH, US

Lead and manage day-to-day operations of the West Central Ohio regional office, overseeing a team of a varied number of staff (depending on scope of project(s)).• Developed, manages and optimizes our CRM system, resulting in an increase in customer retention and streamlined client communication.• Established and manages corporate UAV/Drone services, overseeing a fleet that completed dozens of successful aerial surveys annually.(LiDAR, Photogrammetry, Video, and Photography).• Scoping and development of proposals/contracts for projects.• Development of three-dimensional models for heavy/highway machine control use.• Lead and managed dozens of surveying projects and 3D model creation from initiation to completion, ensuring adherence to timelines and budgets. • Monitored and reported key performance indicators (KPIs) to ownership, helping to drive improvement in operational efficiency.• Conducted post-project reviews with clients, to assist with identifying areas of improvement and increase in client satisfaction.• Managed land surveying services valued at, on annually, ensuring projects delivery within scope, budget, and on time.