James Tharp
Team Manager - Operations @TELUS
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WORK HISTORY
Team Manager - Operations @TELUS
Customer Solutions Delivery & Enablement - Planning, Analysis & Customer Excellence - Enablement, Workforce Digital Operations- Drive technology enablement through process automation, optimization, and workforce adoption to improve operational efficiency and employee experience
EDUCATION
University of Alberta
Bachelor of Arts, Sociology
ABOUT JAMES THARP
I’m an experienced leader and educator with a global, award-winning track record of developing people and leading meaningful change.Over the course of my career in telecommunications, I’ve had the opportunity to grow across operations, support, systems, and strategy — giving me a grounded perspective on how work actually gets done and where it can be improved. What drives me is building capability, enhancing performance, and turning new and emerging ideas into practical, forward-thinking solutions.I’m passionate about helping people do their best work. As a communicator and facilitator, I focus on creating environments where individuals can grow, contribute, and push beyond what they thought possible. I’ve been fortunate to work with teams around the world — training, shaping ideas, and learning just as much along the way.Outside of work, you’ll usually find me learning something new, volunteering, or competing with friends over a board game. If you want to talk tech, swap ideas, or gain a new follower on Duolingo, feel free to reach out. Ad semper meliora.
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