James T.
Business Process Consultant |ServiceNow Business Analyst| CSA | Business Analyst
- Role
- Business Process Consultant Business Analyst at AHEAD
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About James T.
Technology projects don’t fail because of bad tools, they fail when business needs and…
Experience
Business Process Consultant Business Analyst
May 2024 — Present · Charlotte, NC, US
Lead initiatives that enhance system stability and improve the end-user experience within a complex healthcare IT environment. • Successfully completed 43 platform enhancements and closed 48 production defects contributing to platform reliability and performance. • Collect and analyze requirements for production issues, translating them into clear, actionable user stories to support efficient resolution. • Collaborate with key stakeholders to define and refine enhancement requirements, ensuring accurate translation of business needs for development teams. • Participate in Agile sprint ceremonies (stand-ups, planning, retrospectives) to maintain team alignment and drive timely delivery. •Facilitate client demos and interactive workshops to gather feedback and validate solutions against client expectation
Education
North Carolina Agricultural and Technical State University
Bachelor of Science in Business Information Technology
Skills
- Management
- Project Management
- Leadership
- Microsoft Excel
- Microsoft Word
- Powerpoint
- Windows
- Team Management
- Java
- Business Analysis
- Information Management
- Customer Service
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