James Stubbs
Clearspan Voip Product Support Specialist @Clearspan Communications
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WORK HISTORY
Clearspan Voip Product Support Specialist @Clearspan Communications
Plano, TX, US
Perform Tier II customer support for the Clearspan (formerly Mitel) VoIP SolutionReceive incoming calls and initiate Remedy 7 Incident ReportsAnalyze and resolve assigned Incident Reports Escalate highly complex issues to Tier support and managementMonitor,analyze and report network alarms from various platforms.Vetted to support various State and Government projects Perform firmware upgrades on AudioCodes Session Border Controllers, MediaPacks and Mitel phonesCreate and manage login accounts for Clearspan applicationsExecute approved maintenance procedures on various devices
EDUCATION
Stuttgart American High School
Diploma
SKILLS
ABOUT JAMES STUBBS
Engineering lab technician performing semiconductor testing and summation of test results. Product assembly and testing for high capacity telecommunication switching system. Network Operations technician providing support to Field Operations to maintain network integrity. Technical Support engineer to provide 2nd level support on voice-mail systems. Network Communications technician providing installation and maintenance support for a high capacity regional switch facility VoIP Customer Support Engineer providing customer support for Broadsoft based service Specialties: Fiber, DS3,DS1,DS0, Digital Cross Connect systems, switching,hardware support,power, cooling systemsechnical
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