James Stone

Information Technology Specialist @Florida College

Temple Terrace, FL, US

Handle incoming requests (help desk ticket, email, phone, and walk-in) from and Florida College Academy and Fortress Christian School and escalate requests as appropriate-Assist in resolving desktop hardware and software issues including facilitating repairs of devices-Support and maintain classroom audio and visual equipment-Support campus security systems including cameras and gates-Communicate clear and concise technical solutions to customers using customer-friendly terminology-Follow up with customers to ensure that their expectations have been met and that there has been complete resolution-Install and troubleshoot desktop software, hardware, phones, printers, etc-Support SIS and LMS systems (i.e. Canvas, Sycamore, and J1) for both issue resolution and implementation of new functionality-Maintain a working knowledge of processes and procedures that are utilized within the department-Assist with asset tracking and management.