James Stadelman

Vice President @MUFG

Jersey City, NJ, US

Lead all aspects of production issues, such as facilitating meetings, critical issue, notification and resolution. Conducting comprehensive across the production environment root cause analysis, identifying trends and raise awareness to executive management of issues spanning across the organization to eliminate problems. Process oriented and has the ability to recognize and effect changes to processes and procedures that reduce risk and business impact. Technical and personal skills for working with a diverse group of people to coordinate events leading to elimination of defects. • Produce weekly, monthly, and annual Incident/Problem Management analysis reporting for Senior Management.• Analyze data from diverse sources to find opportunities for incident prevention and reduction.• Prioritize with business partners and ensure the most critical incidents are addressed timely and successfully.• Hosts Problem Review calls to analyze root cause and action plan towards preventing problem recurrence.• Create yearly, quarterly, monthly, weekly, daily and ad-hoc reporting for varies levels of management.• Drives complex technical problems where analysis of situation requires in-depth evaluation and technical knowledge of all areas driving restoration of service with support teams.• Leads the life cycle of all Problem records from Incident to root cause investigation. Being responsible for the process of seeing this through to permanent problem resolution and closure.• Facilitates the discussion between Problem owners and the infrastructure teams in order to apply lessons learned through root cause analysis to outline objectives that can be completed to design more resilient systems.

Adelphi University

B.A.

Nassau Community College

A.S.