James Smith
Head of Account Management @DX Group
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WORK HISTORY
Head of Account Management @DX Group
National, US
Ownership of national customer portfolio and base revenue performance• Leadership of a multi-tier account management function spanning SME, Key, and National Accounts• Direct management of 16 senior account professionals, with influence across wider teams• Full accountability for revenue retention, churn mitigation, and commercial risk• Senior escalation lead for high-value, complex, and reputational-risk customer issues• Driving strategic account planning, customer segmentation, and long-term value growth• Leading negotiations and contract-level discussions• Close partnership with Operations, Finance, Sales, and Board-level stakeholders• Translating operational performance into commercial outcomes and customer confidence• Building a performance-driven, accountable, and commercially astute account leadership team
EDUCATION
Abbotsfields Comprehensive
10 GCSE's
ABOUT JAMES SMITH
I am a capable well-rounded character with a flair for trouble shooting that strives for continual improvement. I undertake a logical approach to existing processes to drive efficiency and deliver on project objectives.I hold a varied background of roles which gives me the unique ability to look at situations from many different angles and it is this strength that makes me suited to delivering results through my consultative approach.
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