James Smith

Customer Service Advisor @Royal Mail

Sheffield, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Sep 2001 — Present

Customer Service Advisor @Royal Mail

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Archives role since 2005 involves maintenance and distribution of and queries re: recent employee records and queries using SAP and other databases, Excel spreadsheets, Word documents, scanning etc.also worked on Christmas Pay 2006, Scheduled Attendance (temporary shift payments)(20••••06), Substitutions (temporary promotion) team (20••••05) and HR17 (permanent shift payments)(2010) teams, ongoing development days on othersNVQ levels 3 (2009) and 2 (2005) in Customer Service

EDUCATION

1991 — 1994

University of Warwick

BA (Hons.) Literature and Film

SKILLS

TeamworkTeam ManagementFrenchCustomer ExperienceRecruitingStaff DevelopmentManagement ConsultingSapPublicationsDatabasesChange ManagementPerformance ManagementCrmEmployee TrainingProcess ImprovementMicrosoft ExcelAnalysisLeadershipCoachingProject PlanningLeadership DevelopmentEmployee EngagementBlended LearningStrategyProgram ManagementLogisticsTrainingTraining DeliveryBusiness StrategyAdministrationPolicyHuman ResourcesService DeliveryBusiness AnalysisData AnalysisProject ManagementNewslettersManagementTeam BuildingMicrosoft Word

ABOUT JAMES SMITH

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