James Smiley
Tier III SaaS Technical Support Analyst
- Role
- Tier Iii Saas Technical Support Analyst at Oracle
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About James Smiley
Highly analytical & knowledgeable IT Professional with extensive years of expertise in…
Experience
Tier Iii Saas Technical Support Analyst
Jan 2022 — Present
Responsibilities include:• Provide functional and technical support for customers via web and phone• Support both on-prem and SaaS applications• Prioritize your own workload/backlog• Analyze various log files to help root cause issues• Engage and work with other teams to resolve issues, i.e. Development and Cloud Operations• Capture and document new knowledge into existing knowledgebase
Education
DeVry University
B.S., Technical Management
2007
Keller Graduate School of Management of DeVry University
MBA, Concentration: Information Security
2011
City Colleges of Chicago-Richard J Daley College
A.A.S, Computer Information Systems
2002
Skills
- Software Installation
- Sharepoint
- Computer Repair
- Windows
- Troubleshooting
- Windows 7
- Management
- Technical Support
- Microsoft Technologies
- Active Directory
- Xp
- Hardware
- Information Technology
- System Deployment
- Servers
- Itil
- Windows Xp
- Software Documentation
- Help Desk Support
- Customer Service
- Computer Hardware
- Printers
- Microsoft Office
- Os X
- Networking
- Dhcp
- System Administration
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