James Shride

About James Shride

Passionate and driven. I love getting the job done better and faster. My father told me…

Experience

1. IT Enterprise Support

   Tsc - Technical Services Consortium

   Mar 2022 — Present · IN, US

   My duties include:IT Support LeadZendesk Tenant ManagerLogRhythm AnalystResponsible for direct support of the global end-user population, leveraging best practices, kindness, and customer service tools to ensure the best experience for our employees.I manage and maintain our Zendesk tenant. I ensure SLA Goals are kept, the Knowledge Base is current and accurate, and all macros/automation are functioning. Implementation of new macros, triggers, and automation is added on an as-needed basis based on day-to-day business demands.As a LogRhythm Analyst, I check and investigate logged activity within the organization to make sure we have meaningful intelligence about our activities, maintain a CMMC Compliant Standard, and stay informed any questionable findings.

Education

• Ivy Tech Community College

  Associates Degree; HS Diploma, Information Technology; Information Technology

  2008 — 2014

• Carterville Community High School

  Diploma, Information Technology

  1992 — 1995

Skills

• Security
• Microsoft Word
• Computer Repair
• Management
• Team Building
• Training
• Comptia a+ Certification
• Windows 7
• Software Documentation
• Leadership
• Teaching
• Microsoft Office
• Computer Hardware
• Printers
• System Administration
• Research
• Technical Support
• Help Desk Support
• Customer Service
• Os X
• Mct
• Data Entry
• Access
• Comptia Network+
• Networking
• Hp Server Hardware
• Windows
• Troubleshooting
• Servers
• Windows Server