James Sheskier
- Role
- Principal Customer Success Manager at Telesign
- Location
- Aurora, CO, US
- LinkedIn followers
- 500 followers
About James Sheskier
Experienced Project Manager and Customer Success Professional with a 15+ year history in…
Experience
Principal Customer Success Manager
Aug 2023 — Present
Responsible for post-sale service delivery engagement and integration through deployment of the contracted services and growing the relationship thereafter- Consultant to the client through the implementation process, ensuring timely deployment of the services and client satisfaction- Responsible for supporting customers during implementation, setup, and complex troubleshooting situations via e-mail, phone, and other industry leading tools- Support internal teams with customer configurations and account creations/suspensions- Drive and maintain high customer satisfaction of mid-market clients & partners- Identify additional use cases and revenue opportunities with assigned clients through continuous account management discussions, and thorough understanding of client\'s business environment and goals- Partner with Sales team on continuous improvement of service delivery process, integration discussion and overall Sales support- Create and maintain reporting to proactively monitor assigned clients\' activity against forecast/historical trends- Acquire general understanding of APIs and development tools necessary for troubleshooting- Address and resolve support issues by providing timely feedback and internal escalation as appropriate- Monitor route quality using internal tools and escalate issues to external vendors if required. Maintain knowledge of the industry and TeleSign product offerings to effectively support clients.
Skills
- Red Hat Linux
- Microsoft Visual Studio C++
- Photoshop
- Agile & Waterfall Methodologies
- Identity & Access Management (Iam)
- Virtualization
- Object Oriented Design
- Team Leadership
- Java
- Customer Service
- Dreamweaver
- C++
- Software Installation
- Active Directory
- Salesforce.com
- Linux Desktop
- Visual Basic
- Microsoft Excel
- Windows 7
- Html 5
- Leadership
- Css3
- Console Applications
- Javascript
- Document Management
- Microsoft Word
- Powershell
- Saml 2.0
- Windows Server
- Notepad++
- Netbeans
- Programming
- Programming Languages
- Assembly Language
- 68k
- Python
- Mysql
- Scrum
- Microsoft Office
- Eclipse
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