James Ripley

☁️ Support Engineer | Security+ | Network+ | ITIL4

Role: Priority Enterprise Technical Support Enginner at Citrix
Location: Atlanta, GA, US
LinkedIn followers: 500 followers

About James Ripley

As an IT enthusiast with multiple certifications along with eight years of management experience I have a firm grasp of various software, databases, network hardware and information systems which allows me to meet company and client business objectives. Through strong communication skills and an analytical mind along with a keen ability to problem solve, I have been able to assist with implementation, testing and troubleshooting to ensure customer satisfaction.

Experience

Priority Enterprise Technical Support Enginner
Citrix
Jan 2024 — Present · Alpharetta, GA, US
Provides technical assistance on Citrix products to customers of large/enterprise size, government scope, and/or political complexity - via phone, email and/or remote access, and other appropriate channels-Performs sophisticated problem analysis and isolates problems of moderate to high complexity-Achieving and adhering to established Service Level Agreements and Key Performance Indicators-Validates and qualifies sophisticated customer issues and business impact which may require collaboration with more senior-level team members or other vendors-Gives to the Citrix knowledgebase in the form of new or updated technical articles/documents passionate about issue resolution or prevention-Documents cases, recommendations, and resolutions clearly in the CRM system-Ensure the work performed meets the quality standards within acceptable time schedules and customer commitments

Education

Western Governors University
Bachelor's degree, Cloud Computing
Georgia State University
Associate's degree, Business Administration and Management, General

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About James Ripley

Experience

Priority Enterprise Technical Support Enginner

Education

Western Governors University

Georgia State University

Find verified contacts for anyone on LinkedIn