James Riggle
- Role
- Business Analysis Senior Manager, Settlement Services at Citi
- Location
- O\'Fallon, MO, US
- LinkedIn followers
- 500 followers
About James Riggle
Experienced Vice President skilled in Operations Management, People Management, Debt…
Experience
Business Analysis Senior Manager, Settlement Services
Apr 2021 — Present
Manage team of 2-5 Project Analysts supporting Mortgage Originations Fulfillment Operations · Responsible for supporting Settlement Services team in updating procedures, reporting of systemic issues, escalation of issues to vendors and leadership team, creation of change requests and submission to vendor, and review processes for possible enhancements using lean methodology. · Review incoming regulatory and industry changes for impacts to process and submit appropriate change requests and escalations as needed. · Partnered with Settlement Services team to automate input of wire instructions to reduce risk and mitigate human error. · Worked with software vendor to create systemic controls and selection of correct settlement agents to ensure funds allocated appropriately. · Reviewed internal reporting and identified a systemic error that was causing numerous funding corrections required, partnered with software vendor to correct coding to identify appropriate loan populations, significantly reducing the number of additional fundings being required.
Education
Southeast Missouri State University
Bachelor of Business Administration (B.B.A.), Finance, General
2000 — 2002
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