James Richards
Senior Manager of Client Relations at Granite Telecommunications
- Role
- Senior Manager of Client Relations at Granite Telecommunications
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Senior Manager of Client Relations
Jan 2013 — Present · New York, NY, US
Granite Communications is a middleware technology provider, that has partnerships with the largest voice and data service providers throughout North America. Through these partnerships, Granite has created an electronically bonded network, enabling us to provide our customers with transparency into their telecommunications expense. Granite is able to consolidate our clients’ voice, data, alarm services and support, and provide a single point of contact for our clients with multiple locations throughout North America. We become a custom billing agent, create customized deliverables and have a national help desk support system for our clients, which includes 86 of the Fortune 100- Manage and enhance existing business relationships- Strategic planning and penetration of new markets- Demonstrate and communicate the features and value Granite can bring to each organization, in an effort to increase the companies efficiencies with regard to their telecommunications- Identify potential customer needs and opportunities, and provide them with an inherent solution- Manage clients’ migration from their current retail setup to Granite’s wholesale platform.
Education
Providence College
BS, Business Management
2004 — 2008
Skills
- Microsoft Office
- Sales
- Social Media
- Salesforce.com
- Customer Service
- Contract Negotiation
- Powerpoint
- Microsoft Excel
- New Business Development
- Leadership
- Management
- Telecommunications
- Analysis
- Marketing
- Negotiation
- Account Management
- Retail
- Business Development
- Strategic Planning
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