James Rawlings
Director of Funeral Operations
- Role
- Director of Funeral Operations at Broussard\'s Mortuary, Inc
- Location
- Beaumont, TX, US
- LinkedIn followers
- 500 followers
About James Rawlings
As Director of Funeral Operations at Broussard\'s Mortuary, I lead daily operations across six service locations and a crematorium, with over 6.5 years of experience in the funeral service profession. My work focuses on ensuring exceptional service delivery, optimizing operational efficiency, and fostering a culture of professional growth through recruitment, training, and team development. With expertise in leadership, event management, and customer service, I collaborate with ownership to implement revenue-generating strategies while maintaining a positive and professional work environment. My mission is to deliver premium funeral and cremation services, ensuring a dignified and compassionate experience for our clients.
Experience
Director of Funeral Operations
Sep 2019 — Present
Oversee daily operations across six service locations and a crematorium, ensuring exceptional service delivery. • Drive staff assignments and logistics to optimize operational efficiency and enhance client satisfaction. • Recruit, train, and develop a professional team, including interns and entry-level directors, fostering a culture of growth. • Collaborate with ownership to implement revenue-generating strategies and promote a positive work environment.
Education
Rice Business
Business Administration and Management, General
Towson University
Bachelor of Science - BS, Kinesiology and Exercise Science
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