James Rasmussen
Software Support at Constellation Homebuilder Systems
- Role
- Operations Analyst at Constellation Homebuilder Systems
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About James Rasmussen
Enterprise Systems & Implementation Leader with 11+ years in Property Management/Real Estate SaaS, specializing in training, documentation, software support, and data-driven process optimization.
Experience
Operations Analyst
Constellation Homebuilder Systems
Jan 2025 — Present
Provides problem investigation and resolution for NEWSTAR Suite of Products. Work closely with development documenting and communicating software related issues Accurate and timely tracking of all reported issues in our call management tool Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team Applies technical aptitude (operating systems, PCs, printers, remote control utilities etc.) in resolving client issues Advises the Team Leader, Client Services of sensitive Client situations Attends and participates in Team meetings Attends CHS product training, as required Makes recommendations to address problems, improve service and provide improved support Develops frequently asked questions (FAQ) documentation Work shifts may vary to accommodate maximum help desk coverage
Education
Maryville University of Saint Louis
Master's degree, Business Data Analytics
Utah State University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Skills
- Investment Properties
- Microsoft Office
- Sales
- Training
- Leadership
- Property Management
- Contract Negotiation
- Loans
- Banking
- Customer Service
- Social Media Marketing
- Microsoft Excel
- Time Management
- Investments
- Negotiation
- Real Estate
- Marketing
- Strategic Planning
- Sales Management
- Budgets
- Finance
- Credit
- Management
- Team Building
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