James Raguseo
Professional Services Leader | Driving Client Success Through Technology | Healthcare Solutions
- Role
- Director of Services at Pliancy
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About James Raguseo
With two decades of experience leading Professional Services operations, I specialize in delivering complex software implementations that transform how organizations operate. My career has been built on a commitment to client success, cultivating strong relationships, understanding business needs, and deploying solutions that drive measurable outcomes.My expertise is in practice management and electronic health record (EHR) technologies. I am known for rescuing failing projects, stabilizing client relationships, and restoring confidence in delivery teams. My leadership style blends strategic thinking with hands on execution, ensuring enterprise wide initiatives are delivered on time, within budget, and with exceptional customer satisfaction.As a champion of continuous improvement, I have introduced new implementation methodologies, strengthened delivery frameworks, and uncovered new revenue opportunities that elevated organizational performance. I thrive in environments where technology, process, and people intersect and where strong leadership can turn challenges into long term success.If your organization is seeking a proven leader in Professional Services, Healthcare Technology, or Digital Transformation, I welcome the opportunity to connect.
Experience
Director of Services
Jan 2026 — Present
Education
Tufts University
BA
Skills
- Business Analysis
- Sql
- Visio
- Business Intelligence
- Healthcare Information Technology
- Enterprise Software
- Health Information Exchange
- Software Implementation
- Informatics
- Edi
- Integration
- Microsoft Office
- Client Relationship Building
- Written & Oral Presentation Skills
- Software Documentation
- Sdlc
- Practice Management
- Strategic Leadership
- Program Management
- Ambulatory
- Sales Operations
- Professional Services
- Excel
- Training Delivery
- Technical Writing
- Hipaa
- Hl7
- Revenue Cycle
- Healthcare
- Access
- Sales Support
- Managing Employees
- Vendor Management
- Software Project Management
- Financial Services
- Crm
- Salesforce.com
- Strategic Thinking
- Microsoft Excel
- Healthcare Consulting
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