James Pleva

About James Pleva

I am a dynamic and results oriented leader whose greatest satisfaction comes from…

Experience

1. Account Manager

   Allied Universal

   May 2017 — Present · Milwaukee, WI, US

   Accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. Essential FunctionsSupervise the day to day security operations of an assigned client siteManage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and supportEnsure the client site is provided with high quality security services to protect people and property.Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service Additional Responsibilities:Ensure all required reporting and contract compliance requirements are met.Assure regular communication of issues or program with ClientHandle any escalated security issues or emergency situations appropriately.Meet all contractual scheduled hours with a minimum of unbilled overtime.Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet corporate training standards.Manage uniforms, equipment, and supplies at the account, maintaining appropriate inventories and maintenance checklists.Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.Enforce policies from handbooks, executive memos and on the portal.

Education

• Marquette University

  Bachelor of Arts, Criminology

  1984 — 1988

• Marquette University

  Master Degree, Public Service with a Specialization in Justice Administration

  1995 — 1998

Skills

• Criminal Investigations
• Homeland Security
• Corporate Security
• Nims
• Patrol
• Criminal Law
• Forensic Analysis
• Counterterrorism
• First Responder
• Emergency Management
• Crime Prevention
• Tactics
• Criminal Justice
• Law Enforcement
• Evidence Collection
• Private Investigations
• Emergency Services
• Security
• Evidence
• Police
• Enforcement
• Investigation
• Criminology
• Interrogation
• Public Safety