James Plessinger

Corporate Support Manager @Sport Durst Automotive Group

Raleigh-Durham-Chapel Hill, NC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2009 — Present

Corporate Support Manager @Sport Durst Automotive Group

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Durham, NC

As Director of Operations: Responsibilities evolve daily. People, Process and Tools. Managing 20+ staff members in a Call Center and Internet department. Over 300k outbound calls in 2013. Keeping script is the key to our success. IT Manager and Network Administrator ~ remember \"I am a Car Guy\". But I am advanced in Internet Technologies. Training Coordinator utilizing advanced techniques for employee advancement in automobile sales. Duties include hiring and training on Sport Durst Process. With 45 Sales Consultants and over 18k customers a year, training is the key element to success. I train on Advanced Career Development, simply Critical thought process at the right psychological time to ask for the business. Tools: Car-Research, xTime, vAuto, Dealer Track, Dealer Rater, AVA, Contact At Once, Website Mgmt. TK Carsites/ Digigo / Search Optics, Dealer.com, Cobalt, Send me a Friend.

EDUCATION

1992 — 1994

Central Texas College

Associate's degree, BUSINESS ADMINISTRATION

SKILLS

Inventory ManagementLead GenerationStrategic PlanningEmail MarketingVehiclesManagementProcess ImprovementMarketing ManagementNew Business DevelopmentE-CommerceTeam LeadershipRetailAutomobileStrategyPurchasingCall CentersOnline AdvertisingMarketing StrategyProfitCustomer SatisfactionSales ManagementSalesBusiness StrategySales ProcessAutomotiveBusiness DevelopmentSocial MediaSales OperationsEmployee TrainingCustomer ServiceOnline MarketingEvent ManagementTeam BuildingContinuous ImprovementManagerial SkillsMicrosoft OfficeForecastingAccount ManagementTrainingSelling

ABOUT JAMES PLESSINGER

CORE SKILLS & ATTRIBUTES A leader in the Automotive Sales Industry since Microsoft Excel, Word, PowerPoint, Outlook, OneNote, Teams (since 1993) Sales Forecasting and Budgeting Problem Solving Consulting Sales Expertise Team Leadership and Mentoring Strategic Planning and Analysis utilizing Performance Metrics! VENDORS & WEBSITE ADMINISTRATOR ADP Call Intelligence (Call Monitor) Autotrader Call Source (Call Monitor) Car-Research (CRM) Cars.com Cobalt (Website) Contact at Once (Chat) CarNow (Chat) Co-Video (Video) Dealer Rater (Reputation Mgmt.) 8 Awards in 3 Years Dealer Track Dealix (Leads) Dealer.com (Website) EbizAutos (Posting Tool) First Look (Appraisal) Google Docs Promax (CRM) Purecars Register.com Reynolds & Reynolds SendMeAFriend (Referral Program) Social Media Facebook LinkedIn Twitter YouTube Search Optics, DigiGo, KPA Online, TK Carsites,(Websites) True Car (Leads) vAuto (Appraisal) X-Time (Service)

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James Plessinger — Corporate Support Manager at Sport Durst Automotive Group in Raleigh-Durham-Chapel Hill, NC, US | Unifers